Refund policy

We want you to love your puzzles. If something’s not right, you have 7 days from receiving your order to request a return.

To be eligible, your item must be in the same condition as when you received it — unopened, unused, and in its original packaging. 

Damages and issues

If your puzzle arrives damaged, defective, or not what you ordered, let us know right away. We’ll look into it and make things right.

Exceptions / non-returnable items

We can’t accept returns on sale items or gift cards.

Refunds

Once your return is received and checked, we’ll confirm whether it meets our guidelines. If it does, your refund will be issued back to your original payment method within 10 business days. (Your bank or credit card company may take a little extra time to process it.)